![]() When Shopify took over this app, we also have begun to experience intermittent and ongoing issues with this app not generating our packing list pdfs. Similar to other recent reviews, we've been both a long-time Shopify merchant and Order Printer app user. The "current" shopify support that kimi mentions has not responded to me at all in a week. App is not fully functional in firefox as you have to click single orders at a time. So it seems to be a thing they dont care to fix. I see other reviewers are having similar issues. Oh, and the issue is still present in chrome. Clearly we just rebuilt them entirely on our own cause we need to print orders. Tried to say they would charge me dev time for it. They told me they would follow up via email to assist me with rebuilding the templates for me. I had to rebuild my templates from scratch. If shopify is running its apps with literally no customer backups that is.unbelievably negligent.Īs the reply says, yes I talked to shopify support. But then doubled down on it also not being hosted by shopify. When pressed to show us where the code was within oure store code, they finally admitted it Wasn't there. They switch back and forth between insisting that the code is hosted locally within our own shopify code, and that it is somehow magically "only within the app." Refusing to acknowledge that it is possible they have backups to restore from anywhere. I have now been chatting with shopify support for the 3rd time about this issue. Every other 3rd party app we have ever used, in the case of reinstall, restoring old templates/settings from app backups was a quick easy request. Which immediately deleted and lost all of our templates. We spoke to support and they claimed "oh its just you" (reviews seem to show otherwise).Īt their insistence we reinstalled the app. Recently (as others have described in reviews) it started being a coin flip of if it would completely crash every time we tried to print multiple orders (literally all its for.) We have been using this app since we started on shopify 7+ Years ago.
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